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Welcome to the ACRB Web Survey
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Consumer Alert
5 Questions you must ask when seeking a professional collision repair facility.
- Is the warranty offered a Lifetime National Warranty and is it registered with an independent 3rd party consumer satisfaction measurement service?
- Does the shop use an independent third party to survey every repair customer and display feedback from recent customer's repair experiences?
- Can the shop provide you with a detailed list of satisfied and unsatisfied customers?
- Does the shop display any certificates of affiliations with industry organizations such as Automotive Service Association (ASA), I-CAR, Collision Industry Conference (CIC) or the Automotive Customer Relations Bureau (ACRB)?
- Are the shop's technicians trained, experienced and equipped to properly handle a repair for your type of vehicle?
If a shop cannot provide these, be skeptical of their ability to provide a quality repair. A quality repair means a safe vehicle.
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No vehicle owner expects to be involved in an accident. But at some point, you may be faced with damage to your vehicle as a result of a collision. It’s important to understand your rights as a consumer before you authorize repairs to your vehicle. The ACRB has complied answers to the most commonly asked questions pertaining to collision repair. Contact your State’s Attorney's office for information specific to your state of residence.
Must I obtain three estimates?
No one can tell you to obtain more than one estimate. You, as the vehicle owner, however, may do so should this be your desire.
If I go to an insurance company’s drive-in claims facility, do I have to take my vehicle to one of its preferred shops for repair?
There are no laws or regulations requiring you to go to any specific repair shop. Unless your policy states otherwise, you may take your vehicle to any collision repair facility of your choice. Do not be misled.
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